Cancellation & Refund Policy

We want you to be happy with your lamp. This policy explains when an order can be cancelled, when it can be returned, and how refunds are processed by Volt and Pine Enterprises.

Cancellation

• An order can be cancelled free of charge any time before it is dispatched.
• To cancel, email us with your order number as early as possible.
• Once an order has been dispatched it cannot be cancelled — you may request a return instead.

Returns

• Returns can be requested within 7 days of delivery from the Orders page of your account.
• The item must be unused, in its original packaging, with all parts and accessories.
• Custom made or personalised pieces cannot be returned unless they arrive damaged or defective.

Damaged or wrong item

If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with photographs. We arrange a free replacement or a full refund, including delivery charges.

How a return works

• Raise the request from your Orders page with the reason.
• Our team reviews it and confirms the pickup or return address.
• Once the item reaches us and passes inspection, the refund is initiated.

Cash on delivery advance

• Cash on delivery orders require a small advance to be paid online when the order is placed. This covers the cost of packing and dispatching your parcel.
• This advance is non-refundable if the order is cancelled after dispatch, or if delivery fails because the parcel was refused or nobody was available after repeated attempts.
• If we cancel the order, or the item arrives damaged, defective or incorrect, the advance is refunded in full along with the rest of the amount.
• The remaining balance is paid in cash at the time of delivery.

Refunds

• Refunds are issued to the original payment method only.
• We initiate the refund within 2 working days of receiving and approving the returned item.
• Your bank or card issuer typically credits it within 5–7 working days after that.
• If a payment was deducted but the order was not confirmed, the full amount is refunded automatically — no request needed.

Non-refundable

• Items damaged by misuse, incorrect installation or unauthorised repair
• Returns requested after the 7 day window
• Items returned without original packaging or missing parts

Contact

For any cancellation or refund question, email hello@voltandpine.com or call +91 97670 33030.